The best and worst GP surgeries in Herefordshire

The results for the GP patient NHS annual survey 2021 have been released.

It shows how Herefordshire residents rated their surgeries between January and March in a variety of elements. From booking appointments to the quality of care rated.

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Overall, 87 percent of Hereford residents were happy with the experience they received from their GP surgery.

But patients voted Cradley Surgery as the best surgery with 98 percent of patients saying their experience was good, followed by Golden Valley Practice and the Mortimer Medical Practice with 95 per cent. Nunwell Surgery came in third with 94 per cent.

All higher than the national average of 83 per cent.

Whereas Belmont Medical centre ranked as the worst with a 72 per cent overall approval rating.

Patients who describe their overall experience of their GP Practice as good:

1. Cradley Surgery (Malvern) – 98%
2. Golden Valley Practice (South) – 95%
3. The Mortimer Medical Practice (Leominster) – 95%
4. Nunwell Surgery (Bromyard) – 94%
5. The Surgery Kingstone (South) – 93%
6. Weobley and Staunton on Wye – 93%
7. Cantilupe Surgery (central) – 92%
8. Fownhope medical centre (North) – 92%
9. Alton Street Surgery (Ross-on-Wye) – 91%
10. Pendeen Surgery (Ross-on-Wye) – 91%
11. The Marches Surgery (Leominster) – 90%
12. Kington Medical Practice (South) – 88%
13. Wargrave House Surgery (Central) – 85%
14. Much Birch surgery (South) – 83%
15. Colwall Surgery (Malvern) – 83%
16. Westfield surgery (Leominster) – 82%
17. Ledbury Health partnership (Ledbury) – 81%
18. Hereford Medical Group (Central) – 73%
19. Belmont Medical centre (South) – 72%

Patients all over the country have reported they have struggled to get through to surgeries on the phone since GPs reopened after restrictions were eased.

100 per cent of patients at Weobley and Staunton on Wye said they found it easy to reach the practice via phone, far higher than the national average of 68 per cent.

Hereford Medical Group includes Moorfield House surgery (South Wye medical centre & Aylestone Hill surgery), Greyfriars surgery, Sarum House Surgery, Quay House Medical Centre (and Credenhill Branch Surgery), King Street Surgery (and Bobblestock Surgery) came out bottom and scored 33 per cent.

The Hereford average for this is 75 per cent.

Patients who found it easy to reach their practice via phone.

1. Weobley and Staunton on Wye – 100%
2. Nunwell Surgery – 99%
3. Cradley Surgery – 98%
4. The Surgery Kingstone – 97%
5. Golden Valley Practice – 96%
6. Fownhope Medical centre – 94%
7. The Mortimer Medical Practice – 92%
8. Much Birch Surgery – 84%
9. Alton Surgery – 81%
10. Colwall Surgery – 79%
11. Kington Medical Practice – 78%
12. Pendeen Surgery – 78%
13. Cantilupe surgery – 77%
14. The Marches Surgery – 74%
15.  Westfield Surgery – 72%
16. Wargrave House Surgery – 69%
17. Belmont Medical Centre – 48%
18. Ledbury Health Partnership – 47%
19. Hereford Medical Group – 33%
20.  

The Marches Surgery, The Mortimer Medical Practice and Cradley Surgery all came out on top for the number of patients that felt their needs were met during their last general practice appointment, with 99 percent satisfied.

Kington Medical Practice and Alton Surgery came in a close second with 98 per cent.

On the other hand, Belmont Medical Centre came last with Belmont Medical Centre with 89 per cent. This is lower than the national average of 94 per cent.

Patients that felt their needs were met during their last general practice appointment

1. The Marches surgery - 99%
2. The Mortimer Medical Practice – 99%
3. Cradley Surgery – 99%
4. Kington Medical Practice – 98%
5. Alton Surgery – 98%
6. Cantilupe surgery – 97%
7. Nunwell surgery – 97%
8. The Surgery Kingstone – 97%
9. Colwall Surgery – 97%
10. Fownhope Medical Centre – 97%
11. Golden Valley Practice – 97%
12. Ledbury Health Partnership – 97%
13. Weobley and Staunton on Wye Surgeries – 96%
14. Hereford Medical Group – 96%
15. Wagrave House Surgery – 95%
16. Pendeen Surgery – 95%
17. Much Birch Surgery – 92%
18. Westfield Surgery – 91%
19. Belmont Medical Centre – 89%
     

Patients at Weobley and Staunton on Wye Surgeries were satisfied with the general practice appointment times available, 83 per cent of them to be exact. Whereas only 47 per cent of Belmont Medical Centre’s patients were satisfied.

Patients who said they were satisfied with the general practice appointment times available

1.  Weobley and Staunton on Wye Surgeries – 83%

2. Cradley Surgery – 87%The Surgery Kingstone – 79%

3. Fownhope Medical Centre – 79%

4. The Surgery Kingstone – 79%

5. Alton Surgery – 75%

6. Cantilupe surgery – 73%

7. Golden Valley Practice – 72%

8. The Mortimer Medical Practice – 72%

9. Kington Medical Practice – 70%

10. The Marches Surgery – 69%

11. Much Birch Surgery – 67%

12. Westfield Surgery – 65%

13. Nunwell Surgery – 63%

14. Pendeen Surgery – 62%

15. Colwall surgery – 60%

16. Wargrave House Surgery – 54%

17. Hereford Medical Group – 52%

18. Ledbury Health Partnership – 52%

19. Belmont Medical Centre – 47%

Across Herefordshire and Worcestershire Clinical Commissioning Group 91 per cent of patients said their GP gave them enough time during their appointment.

And 97 per cent said they had confidence and trust in their health care professional they saw or spoke to.

To find all survey results head to: GP Patient Survey