A HEREFORD home care provider celebrated its outstanding rating from its recent Care Quality Commission (CQC) report.

First Key, based in Holmer Street, held a celebratory dinner in honour of its rating after an inspection.

The service, run by Salutem, predominantly provides specialist care for disabled adults in their own homes.

It received full marks earlier in the year for its services in responsiveness, safety, and management.

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First Key, in Hereford, had a celebratory dinner after its CQC report

First Key, in Hereford, had a celebratory dinner after its CQC report

 

The independent investigators said: "A health professional explained staff were exceptional and proactive in caring for people and told us how carefully and well the registered manager planned the support people required, when they wanted to receive care from health services."

One member of staff was quoted in the inspection report: "I love it [the job]. It's nice to go home hopefully having made a difference to someone's life for the best.

"We support people the way we would like our self or our family to be supported."

Lottie Hudson, service manager at First Key Hereford, said: "We are over the moon with the outcome of the CQC inspection – it is testament to the commitment of the whole team, who are absolutely committed to ensuring that the people we support have every opportunity to live their best lives."

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Salutem Care and Education chief executive John Godden treated staff and people supported by the service to a party, followed by a dinner for the team in the evening.

John Godden, MBE, chief executive of Salutem, said: "Well done to Lottie and the team at First Key, the hard work and dedication that the staff have to their roles is inspiring.

"The enthusiastic approach to helping make a difference doesn't go unrecognised, and I'm glad we had the opportunity to celebrate with them."