Hereford dentist rated after CQC inspectors visit

Inspectors visited Brighton Villa Dental Care, which provides NHS and private dental services, in Hereford's Bath Street earlier this month, finding it to be safe, effective, caring, responsive, and well-led.

The dental clinic appeared clean and well-maintained, they reported, with infection control procedures which reflected published guidance in place.

Staff knew how to deal with medical emergencies, and appropriate medicines and life-saving equipment were available, while the practice had systems to manage risks for patients, staff, equipment and the premises.

ALSO READ:

• Trees to be stripped from ancient Herefordshire woodland
• Violet celebrates turning 101 with a whopping 190 cards
• Plea to Google as satnavs send heavy traffic up Herefordshire lane

Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children, with staff recruitment procedures reflecting current legislation.

Clinical staff provided care and treatment in line with current guidelines, and patients were treated with dignity and respect, with staff taking care to protect patients’ privacy and personal information.

Preventive care and support to ensure better oral health was provided, while inspectors said the appointment system worked efficiently to respond to patients’ needs, and the frequency of appointments was agreed between the dentist and the patient, with due regard to National Institute of Health and Care Excellence guidelines.

Inspectors also found that there was effective leadership and a culture of continuous improvement, while staff felt involved, supported and worked as a team, and both staff and patients were asked for feedback about the services provided.

Complaints were also dealt with positively and efficiently, and the practice had information governance arrangements in place, inspectors said.