A HEREFORD care home has been rated by Care Quality Commission inspectors after a concern about the culture of the home was raised.

Inspectors visited residential care home Martha House in Hereford, which cares for up to 14 people, in May, the recently published report reveals.

The report said the CQC had received a potential concern about staff culture, but that they found the provider, registered manager, and senior staff had taken immediate steps to address this.

Inspectors said they found a "positive and person-centred culture", relatives and health and social care professionals were positive about the service, and residents were supported by understanding, compassionate, trained staff who understood best practice.

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Residents were supported to have maximum choice and control of their lives, freedom was not unnecessarily restricted, and physical restraint was not used.

Care was empowering, and staff knew and understood residents well, the report said.

The home was clean, safe, well-equipped, well-furnished, and well-maintained, inspectors said, while residents had a choice about their living environment and were able to personalise their rooms.

Staff supported residents to take medicines safely and as prescribed, and the registered manager was working with staff and other organisations to review how medicines were managed.

Martha House received 'good' ratings for the three categories that were checked by inspectors during their visit, with inspectors saying it was safe, effective, and well-led.

The home has an overall rating of 'good'.