WITH reference to Vanessa Elphick’s letter about the state of roads in Herefordshire (Letters, October 12), I have had the same problems.

I contacted Balfour Beatty, who have the contract with Herefordshire Council.

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I did not get a response from Balfour Beatty at first, so I complained to Herefordshire Council.

Soon after that, a Balfour Beatty surveyor met me at one of the unfit-for-purpose stretches of road. Since then, that stretch of road has been repaired.

I was told that there was only one complaint other than mine, so we need to put in formal complaints to the correct department.

CAROL PRINCE

Craven Arms