Housing association, Connexus hit by security attack

Connexus said it is investigating an incident involving unauthorised access to its systems. 

"As a precautionary measure we have taken our systems offline, to protect your personal data," said Connexus in a statement written yesterday (Monday).

"Our IT teams, working alongside relevant agencies, are working to investigate and establish what information may have been accessed and to restore systems quickly. We will resume a normal service as soon as possible."

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The statement added that Connexus will continue to operate an emergency repairs service only.

"Our teams will attempt to complete any other appointments that have already been booked in but may call you to rearrange," it said.

"Your safety is our priority, and this includes the safety and integrity of your personal data.

"As with any security incident which may involve personal data, we are asking all customers to remain extremely vigilant, especially when it comes to discussing any financial information with Connexus or any other organisation such as a bank, building society or retailer."

Customers are advised not to reveal their personal details and hang up if they feel in any way uncomfortable with a caller.

If you are unsure whether you were speaking to a member of Connexus or a partner organisation, call 03332 313233.