A HEREFORD care home was inspected after concerns were raised about staffing, but has been given the all-clear with a "good" rating.

The Livability care home in Wall Street, Hereford, provides care for people with physical and learning disabilities.

It was inspected by the Care Quality Commission (CQC) on November 8 to check that the home's residents were not at risk of harm after concerns the CQC had received about staffing, as well as management and care.

The report published after the inspection stated that two inspectors and an "expert by experience" visited the home and spoke with three residents, seven relatives and nine members of staff. They spent time observing interactions between residents and staff, reviewed records which related to people's care and management, and documents on training, policies and procedures.

"Staff were trained in safeguarding and were knowledgeable on how to identify the signs of abuse and how to report concerns. People's needs, health and lifestyle were identified and assessed, for example, what to say and not to say and what situations to avoid," the CQC report said.

ALSO READ:

"Staff had training in the safe use of equipment needed in people's care, for example, wheelchairs and hoists. Medicines were stored in people's rooms. These were monitored with daily checks including checks being completed.

"Each person had a communication plan. People had care and support plans which were detailed about people's health needs, likes and dislikes.

"People lived in a safe environment because safe practices were being followed. Checks had been made on staff before they started to work. Management worked openly with people and their families. Any concerns and complaints were monitored and responded to appropriately.

"The rooms were made fully accessible for people, for example, worktops could be different heights to enable people access. People's bedrooms had wall art."