This is a reader's letter published in the Hereford Times on November 14.

ON November 6, I visited my local GP surgery. I am 73 years of age and have been with Station Medical and formally Moorfields since about 1977.

On that day, I had a face to face appointment with a doctor. This was a follow up appointment and the appointment was made on October 23 by the doctor. There was no problem here.

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After receiving the appointment, I developed a winter bug that was going around. This went on for a long time. That problem partially cleared up, but I developed another few problems with the bug. At my recent appointment with the doctor, I thought I would ask if the doctor could look at my winter bug case and prescribe something. The doctor looked at my original problem and that was fine. But when I asked for the second problem to be looked at I was told to go to reception as this was a second problem.

I went to reception, and there I was told that they would send a link to my mobile and I was to fill it in and send back. The problem is I have no smart phone. I went home and borrowed a smart phone and the link was sent to it.

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I started to fill in the link, typing it all in, but could not finish the link because it would not let me. I tried twice and the same happened. After a long time, I gave up.

I don’t blame the doctors they like us do what they are told. I blame the management. Where has common sense gone? Five more minutes looking at the second problem and every one is happy.

How many other patients have received the same treatment?

ALAN BARTLETT

Hereford